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ASSESSMENTS
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Gain unbiased insight and knowledge, enabling business decisions that will advance the performance of people and drive improved results
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Build a transparent and inclusive culture and set of values throughout the organization
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Develop the capability to select candidates most likely to succeed on the job, improve team performance and build interpersonal relationships
OUTCOME: Make better decisions regarding behavioral performance, talent selection and talent development, making sustainable change possible.
Assessments
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Develop leadership team alignment and commitment to the vision, values, workplace philosophy and strategic priorities
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Champion strategic priorities with passion and commitment, creating the call-to-action for team members to unite
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Communicate a compelling case for supporting and delivering upon strategic and tactical change within the organization
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Develop the leadership capabilities necessary to identify, mentor and prepare high potential individuals to become future leaders in times of change
OUTCOME: A consistent culture throughout the organization working toward common goals and objectives, championed by inspiring leaders and engaged employees.
Leadership
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Become an expert at framing coaching questions that are received in a positive light, and that set the stage for candid, honest and reflective conversation
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Develop the skills to help team members self-discover behavior they can change, methods they can improve upon, and practices they should abandon
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Develop the skills to inspire your people with the self-confidence and optimism in others necessary to drive their belief that they can succeed
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Develop the ability to influence team members to:
1) commit to accountability for their performance, and
2) take responsibility for their own professional development
OUTCOME: Performance Coaching becomes a cornerstone to maintaining a focus on business goals and employee engagement, which in turn drives success in revenue growth and customer loyalty.
Perf. Coaching
REVENUE GROWTH AND
CUSTOMER EXPERIENCE
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Become comfortable deepening sales and service relationships with customers through quality conversation, thereby building meaningful financial partnerships
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Develop the practice of anticipating your customers' needs based on life stage and life events, providing sound advice, and asking for their business
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Become effective at asking for referrals from customers in order to grow your customer base
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Develop the skills to on-board new customers effectively through a series of timely outreach activities, using predictive indicators
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Become proactive and disciplined in contacting your customers, and prospective customers, to explore future needs
OUTCOME: Exceptional customer experiences that differentiate your organization and your staff, build customer loyalty, and accelerate revenue growth.
Rev Growth
SUSTAINMENT
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Create ongoing application and modeling activities post-learning, which serves to further develop and deepen capabilities
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Reinforce the application of new and improving skills and behaviors through on-the-job observation and behavioral coaching, which increases speed to competence
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Recognize and acknowledge both effort and success, through varios methods, which motivates ongoing application of new skills and behaviors
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Create a clear understanding that non-compliance or opting-out are not options available to employees
OUTCOME: Change takes hold more quickly, becoming the new normal.
Sustainment
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